VConnect Healthcare Tech hit 11% with UMAP360.
Appointment-recovery rate on missed slots. Appointment recovery 11% with DPDP-compliant WhatsApp re-engagement on missed slots.
- 01
The challenge
Missed appointments were a quiet leak — patients booked but didn’t show, and reception staff didn’t have time for manual follow-up. DPDP compliance ruled out most attribution tools that stored raw PII.
- 02
The recovery loop
SHA-256 hashed identifiers replaced raw PII end-to-end. WhatsApp re-engagement on missed slots fired automatically, with patient-name personalisation maintained across the hashed identity layer. Audit logs covered every touch.
- 03
First quarter
Appointment recovery rate held at 11% on missed slots — patients who would otherwise have churned to a competing clinic. Patient-source attribution lifted 26%. 100% DPDP-compliant by platform design — no exceptions, no post-hoc patches.
The measured outcome.
- 11%
Appointment recovery.
- +26%
Patient source.
- 13%
Drop nudges.
- 100%
Compliance.
“Patient privacy was non-negotiable, and most attribution tools failed our DPDP review. UMAP360’s hashed-PII model passed compliance and gave us 11% appointment recovery on missed slots — patients we’d otherwise lose.”
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DPDP · GDPR · SHA-256 · SOC 2 in progress