Case study · EdTech

Metropolis Learning Hub hit +23% with UMAP360.

Demo-to-enroll conversion lift. Demo-to-enroll conversion lifted +23% with cross-device parent-student stitching.

The story
  1. 01

    The challenge

    74% of parents researched courses on desktop while students enrolled on mobile — and the funnel treated them as separate visitors. Every multi-device journey broke attribution and demo-to-enrol conversion was stuck at 18%.

  2. 02

    The recovery loop

    Cross-device parent-student stitching joined the desktop research session to the mobile enrolment. Automated WhatsApp reminders went out 24 hours and 72 hours after a demo, addressed to the parent on file.

  3. 03

    First cohort

    Demo-to-enrol lifted 23%, with 74% of multi-device journeys correctly stitched into a single timeline. WhatsApp reminders earned a 14% click-back rate. Attribution accuracy lifted 31%.

Impact

The measured outcome.

  • +23%

    Demo-to-enroll.

  • 74%

    Device match.

  • 14%

    WhatsApp reminders.

  • +31%

    Attribution lift.

Parents browse on desktop, students enrol on mobile — our funnel was constantly breaking at that hand-off. UMAP360’s cross-device stitching closed the gap. Demo-to-enrol jumped 23% in the first cohort.
Metropolis Learning Hub logo
Priya Krishnan
Marketing Director, Metropolis Learning Hub · Hyderabad
+23%demo-to-enroll

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