Case study · EdTech

NexGen Softech Pvt Ltd hit +19% with UMAP360.

Demo-to-enroll conversion lift. Demo-to-enroll +19% with multi-device student stitching and WhatsApp reminders.

The story
  1. 01

    The challenge

    Tier-2 city EdTech meant family devices: phones, shared laptops, family iPads. Every research session looked like a different prospect. Demo conversion was undermeasured because no one tied the journeys together.

  2. 02

    The recovery loop

    Multi-device student stitching joined family-device sessions into a single household identity. Automated WhatsApp reminders, addressed by name, went to the actual decision-maker (parent or student) based on enrolment role.

  3. 03

    First cohort

    Demo-to-enrol lifted 19%. Student-match rate at 71% across multi-device journeys. WhatsApp reminders earned 12% click-back. Attribution lifted 28% as the household stitching surfaced actual conversion paths.

Impact

The measured outcome.

  • +19%

    Demo-to-enroll.

  • 71%

    Student match.

  • 12%

    WhatsApp clicks.

  • +28%

    Attribution lift.

Vijayawada families spread their research across phones, tablets, and family laptops. The old funnel treated each as a different person. UMAP360 stitched them into one journey — demo-to-enrol lifted 19% and our WhatsApp reminders actually reach the right family member now.
NexGen Softech Pvt Ltd logo
Lakshmi Devi
Founder, NexGen Softech Pvt Ltd · Vijayawada
+19%demo-to-enroll

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