Stuck on something, or not sure where to look? Help is always close by. This page shows you the fastest ways to find an answer and how to reach our team when you need a hand.
Start in the dashboard
The quickest path to help is right inside UMAP360. Look for Help & Support in the sidebar — it brings together everything in one place:
- Documentation — searchable guides for every part of the product.
- Email support — reach the team directly without leaving the dashboard.
- Contact options — other ways to get in touch.
Search first
A lot of questions already have a quick answer. Press Cmd+K anywhere in the dashboard to search, or browse the troubleshooting overview and the FAQ.
Check status and recent changes
Before reaching out, two pages can save you time:
- System status — a live view of whether everything is running normally. If something looks broken across the board, the answer may be here.
- What's new / changelog — recent updates and changes. If a feature looks different than you remember, this is the place to check.
Contact our team
When the docs and status page don't cover it, get in touch through Help & Support in the sidebar or the contact page. We're happy to help.
To get you a fast, accurate answer, include the specifics:
| Include | Why it helps |
|---|---|
| What you were trying to do | Tells us your goal, not just the symptom |
| What actually happened | The behaviour you saw, in your words |
| When it happened | A timestamp (and your time zone) lets us trace it |
| Any error message | Copy the exact text — it points straight to the cause |
| Where it happened | The page, dashboard, connector, or campaign involved |
Connector or sync issue?
If a connection to an ad platform, store, or messaging provider isn't syncing, include the connector name, the error message shown on the page, and the time it happened. See connector health and troubleshooting for things to try first.
The more detail you share up front, the fewer back-and-forth messages it takes to get you unblocked.
Next steps
- Troubleshooting overview — start here when something isn't working
- Common issues — fixes for the problems we see most
- FAQ — quick answers to common questions
- Contact page — all the ways to reach us
Last updated 2026-06-11